Troubleshooting
The usual reasons a phone stops showing up, and what to do.
Orbit can't see my phone
- Open the app. If there's a Finish setup card, follow it. See Allow location.
- Look for a “Location sharing is off” banner. Tap Turn on.
- Open the Tracking panel. If Pending is more than zero, positions are waiting for signal.
- On Android, tap Disable battery restrictions and Allow auto-start if you see them.
The map says "No fix"
GPS can take longer indoors. Go to a window or outside.
It's using a lot of battery
Check your mode. High ignores your battery. Lite uses the least.
Support asked for a log
In Account, press and hold App version. On iPhone, tap Share log and send it to them.